State-of-the-art data management and accelerated service
Connecting PLM and IoT through closed loop engineering − 60 percent faster service processes with web portal
- Industrial radio controls
- Approx. 500 employees (2023)
- Sales and service network in over 40 countries
HBC-radiomatic is the global technology leader in industrial radio controls. The innovative products ensure the safe and convenient operation of machines in a wide variety of industries. These include lifting and loading cranes, excavators, concrete pumps and heavy-duty transporters. The company provides top-notch quality and competent service to its customers with its global partner network. Since 2019, HBC-radiomatic has relied on CIM Database as its central PLM system. With a service portal based on CONTACT Elements for IoT, HBC is accelerating its global service processes and combining the benefits of PLM and IoT with state-of-the-art development methods.
- Dissolve data silos of different legacy systems
- Establish state-of-the-art engineering methods
- Ensure enterprise-wide end-to-end processes and access to data and documents
- Establish a service portal with access to all necessary data and documents for customer service
- CIM Database as central system both for management and provision of engineering data and master files of delivered products
- Service portal based on CONTACT Elements and Elements for IoT
- Connecting PLM and IoT by flowing back technical changes in the field from the service portal to CIM Database
- End-to-end service processes from order creation to automatic transfer of all billing-relevant data to the ERP system
- Ticket system for efficient handling customer concerns
- Increased data and process quality as well as accelerated research thanks to central information source
- Real-time current states of the devices in the field through digital twins
- Basis for state-of-the-art development methods such as closed-loop engineering by combining PLM and IoT
- Processes in customer service accelerated by approx. 60% thanks to service portal
- Improved customer service through standardized processes and documentation of solutions with ticket system
“We need to be able to respond to customer requests as quickly as possible.”
Stefanie Bolz
Consultant Business Process Development,
HBC-radiomatic
