Customer Services
Increase customer satisfaction with digital services for your products
Benefits
- Digitalize service processes from offer to invoice
- Increase service business with best practice templates
- Easily manage services for a wide range of customers
- Improve customer loyalty with pay-per-use business models
Automatically handle service processes from offer to invoice
The number of business transactions with customers can quickly run into the thousands. If these transactions are to be processed quickly and reliably, it is absolutely crucial that they be digitalized. If, for example, the value for a component falls below a certain threshold, you can provide customers with suitable offers for spare parts automatically – before the component fails. Incoming requests for quotation can be automatically forwarded to the ERP system thanks to end-to-end cross-system processes and can processed automatically all the way through to invoicing.
Automatically handle service processes from offer to invoice
The number of business transactions with customers can quickly run into the thousands. If these transactions are to be processed quickly and reliably, it is absolutely crucial that they be digitalized. If, for example, the value for a component falls below a certain threshold, you can provide customers with suitable offers for spare parts automatically – before the component fails. Incoming requests for quotation can be automatically forwarded to the ERP system thanks to end-to-end cross-system processes and can processed automatically all the way through to invoicing.
The number of business transactions with customers can quickly run into the thousands. If these transactions are to be processed quickly and reliably, it is absolutely crucial that they be digitalized. If, for example, the value for a component falls below a certain threshold, you can provide customers with suitable offers for spare parts automatically – before the component fails. Incoming requests for quotation can be automatically forwarded to the ERP system thanks to end-to-end cross-system processes and can processed automatically all the way through to invoicing.
Increase service business with best-practice templates
The malfunction or failure of your machines leads to unnecessary additional costs and reduces customer satisfaction. Remedy this situation with customized service plans. Best-practice templates and their automatic activation, for example for recurring maintenance tasks, allow you to take appropriate precautions. You can, for example, offer maintenance packages per asset: minor maintenance every three months based on template X, major maintenance once a year based on template Y. This allows you to increase service business and improve customer satisfaction.
Increase service business with best-practice templates
The malfunction or failure of your machines leads to unnecessary additional costs and reduces customer satisfaction. Remedy this situation with customized service plans. Best-practice templates and their automatic activation, for example for recurring maintenance tasks, allow you to take appropriate precautions. You can, for example, offer maintenance packages per asset: minor maintenance every three months based on template X, major maintenance once a year based on template Y. This allows you to increase service business and improve customer satisfaction.
The malfunction or failure of your machines leads to unnecessary additional costs and reduces customer satisfaction. Remedy this situation with customized service plans. Best-practice templates and their automatic activation, for example for recurring maintenance tasks, allow you to take appropriate precautions. You can, for example, offer maintenance packages per asset: minor maintenance every three months based on template X, major maintenance once a year based on template Y. This allows you to increase service business and improve customer satisfaction.
Easily manage services for a wide range of customers
Providing reliable digital services to hundreds or thousands of customers at anytime anywhere in the world requires a robust infrastructure. CONTACT Elements for IoT Customer Services provides just such an infrastructure. The end-to-end multi-client capability of our platform provides each of your customers with exclusive and secure access to all the data and functions of their assets and digital twins. In addition, the roles and permissions system allows you and your customers to control access as required. Comprehensive template mechanisms make it particularly easy to onboard new customers and their assets.
Easily manage services for a wide range of customers
Providing reliable digital services to hundreds or thousands of customers at anytime anywhere in the world requires a robust infrastructure. CONTACT Elements for IoT Customer Services provides just such an infrastructure. The end-to-end multi-client capability of our platform provides each of your customers with exclusive and secure access to all the data and functions of their assets and digital twins. In addition, the roles and permissions system allows you and your customers to control access as required. Comprehensive template mechanisms make it particularly easy to onboard new customers and their assets.
Providing reliable digital services to hundreds or thousands of customers at anytime anywhere in the world requires a robust infrastructure. CONTACT Elements for IoT Customer Services provides just such an infrastructure. The end-to-end multi-client capability of our platform provides each of your customers with exclusive and secure access to all the data and functions of their assets and digital twins. In addition, the roles and permissions system allows you and your customers to control access as required. Comprehensive template mechanisms make it particularly easy to onboard new customers and their assets.
Improve customer loyalty with pay-per-use business models
Pay-per-use invoicing models are among the most impressive IoT applications. Calculate remuneration for your products in a precise and and transparently manner based on the actual outlay or performance. For example, engine manufacturers like Rolls Royce no longer sell the engines themselves but rather the hours of operation, including service and maintenance. Pay-per-use models based on automatically recorded and aggregated operating data allows you to offer your customers attractive product and service bundles.
Improve customer loyalty with pay-per-use business models
Pay-per-use invoicing models are among the most impressive IoT applications. Calculate remuneration for your products in a precise and and transparently manner based on the actual outlay or performance. For example, engine manufacturers like Rolls Royce no longer sell the engines themselves but rather the hours of operation, including service and maintenance. Pay-per-use models based on automatically recorded and aggregated operating data allows you to offer your customers attractive product and service bundles.
Pay-per-use invoicing models are among the most impressive IoT applications. Calculate remuneration for your products in a precise and and transparently manner based on the actual outlay or performance. For example, engine manufacturers like Rolls Royce no longer sell the engines themselves but rather the hours of operation, including service and maintenance. Pay-per-use models based on automatically recorded and aggregated operating data allows you to offer your customers attractive product and service bundles.
Related Elements
Use IoT data for condition monitoring and predictive maintenance
Automate condition monitoring
Offer additional services with predictive maintenance
Analyze whole fleets and environments
Easy integration of devices – use operating data to create added value
Easily record, connect and remotely control device fleets
Optimize maintenance processes and extend service life
Generate added value by expanding machines
Monitor the network status of IoT gateways
Perform software updates for fleets in a single step
Use the virtual representation of devices in the field for product and process improvements
Establish the digital twin as a database for all IoT business processes
Create complete profiles across the entire lifecycle of your products and map changes in the field
Use the digital twin as a basis for creating added value for your customers
Controlling customer processes from offer to after-sales service
Control customer processes directly throughout project planning and product development operations
Find better ways for sales, project planning and product development staff to work together
Document agreements reached with the customer and manage discrepancies and changes
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