• Operation, maintenance, and expansion of subway and bus lines in the hanseatic city of Hamburg
  • Over 6,000 employees (2024)

With over 6,000 employees and approximately 1.2 million passengers daily, Hamburger Hochbahn AG is Hamburg's largest public transportation company. The HOCHBAHN team faces the challenge of efficiently operating and maintaining infrastructure such as rail networks, subway and bus stations, as well as vehicles. This demanding task is supported in part by CIM Database: As a platform for unified data management, CONTACT’s PLM system serves as a crucial IT foundation.

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Task and objective
  • Further development of the established document management system into an integrated building lifecylce management system
  • Supporting economically efficient operation, maintenance, and expansion of infrastructure as well as rail vehicle technology
  • Integration of design & make technologies for comprehensive planning and documentation processes
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Solution
  • CIM Database as a central information and management system
  • Cross-departmental use extending into operational activities
  • Integrations for Autodesk tools and Microsoft 365 with the Workspace Desktop
  • Electronic processing of data from vehicle manufacturers, planning, and engineering offices
  • Workflow management for approval and change processes
  • Configuration management for vehicle software
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Benefits
  • Efficient and economical asset management
  • Comprehensive process control enabled by a rule-based system with differentiated editing, search, and viewing permissions
  • Simplified mapping of complex change and approval processes to ensure adherence to established procedures and provide up-to-date, consistent information
  • Documentation of planning, new construction, and renovation projects, as well as maintenance and repair measures for vehicles and rail networks, in compliance with legal requirements
  • Configuration management for vehicle software with complete documentation of different origins, test, and new versions
  • Configuration management for vehicle software with complete documentation of different origins, test, and new versions
  • Fulfillment of long-term documentation requirements in accordance with BOStrab and TAB regulations
“CIM Database is established as a digital data management tool both for infrastructure and rail vehicles and is continuously being developed.”

Jan Meinhardt
CIM Database Administrator Infrastructure
Hamburger Hochbahn AG